If you are not completely satisfied with your order, or you believe it to be faulty or not as described, please notify us and return the item in its original condition within 30 days. We will then issue you with a refund or replacement.

Please return to the address below, and follow the advised instructions

Returns Address:

The Merrythought  Teddy Bear Shop

Sales Team - 01952 433 044

When returning a parcel, please ensure:

  • The item(s) is packed well to ensure it arrives in its original state, and use the original packaging where possible.
  • A letter with your dispatch note is enclosed detailing the order number, your address, contact details and reason for return. (This helps to process the return quickly.)

We will aim to process your refund or replacement as quickly as possible, usually within seven working days.

If you have any questions regarding your returned item please contact the Sales Team.

"Please be advised that we cannot be held responsible for items during transit and all returns will be sent at your own cost"

Return delivery charges are only refundable where goods are faulty. 

Please be advised that Personalised products are not returnable unless faulty. This does not affect your legal rights.