Delivery & Returns

Free delivery on orders over £100

UK Standard Tracked Delivery: £5.00

Delivery will normally be made by courier within 3 to 5 working days of receipt of order.

Orders can be traced using the tracking number sent to your mobile, or emailed upon request. A signature will be required, and delivery can be re –arranged with the courier directly if necessary. If you are not at home when delivery is attempted, a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from.

Personalised products may take up to 10 working days for delivery.

Next Day Tracked Delivery: UK Mainland Order before 1pm: Only £10.00

Where an order is received by midday, Monday to Thursday, delivery will be made via courier the next day. Orders received after midday Monday-Thursday, or on Friday, Saturday or Sunday, will be delivered within two working days.

Orders can be traced using the tracking number sent to your mobile, or emailed upon request. A signature will be required, and delivery can be re –arranged with the courier directly if necessary. If you are not at home when delivery is attempted, a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from.

Next day delivery is not available on personalised products, or deliveries outside mainland UK.

EU Tracked delivery £25.00

EU Standard Tracked Delivery: £25.00 for all orders. Please note we offer an international checkout option, just choose your local flag from the home page to receive full delivery and import duty pricing on your individual order.

Delivery will be made by a Courier using a Tracked & Signed service within 7 working days of receipt of order. Please note this is not a guaranteed service and can be affected by customs checks unless duties paid is offered at the checkout and selected.

Orders can be traced using the tracking number sent to your mobile, or emailed upon request. A signature will be required, and delivery can be re –arranged with the courier directly if necessary. If you are not at home when delivery is attempted, a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from.

Personalised products may take up to 12 working days for delivery.

International Standard Tracked delivery £35.00

International Tracked Carriage £35 for all orders. Please note we offer an international checkout option, just choose your local flag from the home page to receive full delivery and import duty pricing on your individual order.

Delivery will normally be made by a Courier using a tracked and signed service within 7 to 10 working days of receipt of order. Please note this is not a guaranteed service and can be affected by customs checks unless duties paid is offered at the checkout and selected.

Orders can be traced using the tracking number sent to your mobile, or emailed upon request. A signature will be required, and delivery can be re –arranged with the courier directly if necessary. If you are not at home when delivery is attempted, a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from.

Personalised products may take up to 15 working days for delivery.

Returns

If you are not completely satisfied with your order, or you believe it to be faulty or not as described, please notify us and return the item in its original condition within 30 days. We will then issue you with a refund or replacement.

Please return to the address below, and follow the advised instructions

The Merrythought Teddy Bear Shop

Ironbridge Telford

Shropshire TF8 7NJ

Sales Team - 01952 43 30 44

When returning a parcel, please ensure:

The item(s) is packed well to ensure it arrives in its original state, and use the original packaging where possible. A letter with your dispatch note is enclosed detailing the order number, your address, contact details and reason for return. (This helps to process the return quickly.)

We will aim to process your refund or replacement as quickly as possible, usually within seven working days.

If you have any questions regarding your returned item please contact the Sales Team.

Please be advised that we cannot be held responsible for items during transit and all returns will be sent at your own cost

Return delivery charges are only refundable where goods are faulty.

Please be advised that Personalised products are not returnable unless faulty. This does not affect your legal rights.